Dealing with Payment Errors in Clearing Sales

Payment Errors in Clearing Sales

If a payment has been made against the wrong bidder:

Go to the Bidder tab:
  1. Open the bidder record.
  2. Fully pay the lot by ticking the box and clicking on Pay (F10).
  3. Take note of the payment type.
  4. Confirm the Payment in both following screens.
  5. Right-click on the Unallocated amount. 


  6. Select Specify Amount to Refund


  7. Enter the full amount of the refund and click Refund (F10).
  8. Select the original method of payment.
  9. Click on Pay (F10).
  10. Make the payment against the correct record.

If a bidder/contact should never have been entered into the sale

  1. Go to the Bidder tab
  2. Right-click on the bidder
  3. Select Inactivate the bidder
  4. This will remove the bidder from the sale

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