General Information
Firewall Ports used by Stockbook and related applications
What network ports do I need to allow outbound through my firewall? Stockbook requires access to the following external services to operate. Service DNS Name IP Address Port/s Agrisphere agrisphere.outcrosssystems.com.au 3.105.230.186 1160 Licensing ...
Create a Copy of a .CSV or a .DAT File
How do I create a copy of a .CSV or a .Dat file? Step 1. Locate File Locate the .csv or .dat file you want to copy (normally in Documents or on the Desktop) Step 2. Select File Right click on the Selected file Select the Copy menu option Step 3. ...
Adding a leading zero to a number in excel
Adding a Leading Zero in Excel Excel is used to modify documents so they can be imported into Stockbook. Excel may delete the leading 0 on IDs but they must remain present for Stockbook. e.g. the ID number 091234 will appear as 91234 when imported ...
How to change the format of EID’s and SG’s ID in excel
Changing the Format of EID's and SG's in Excel Excel may show long numbers such as Electronic Identifications and Sheep Genetics' Identifications in the wrong format. This can be modified in excel so that they are in the appropriate format. e.g. ...
How to use the find and replace function in excel
Using the find & replace function in Excel Before importing Excel files into Stockbook you may need to find and alter some of the data. For Example: The data file has “Ewe” and “Ram” instead of “Female” and “Male” Before making any alterations to ...
Control File Errors
Control File Errors Receiving "Control File" Errors ( Inc. Wrong Password, Not Present, etc) Please contact Outcross Systems on 1800 799 107 to have this error fixed. Article ID 727
Excel is cutting off numbers from Id.
Excel is Cutting off Numbers from ID After Exporting data, Excel is cutting off Numbers from ID's. Step 1. Open a New Excel File Select Data tab Select From Text Select the file that has data in it Step 2. Choose File Type Choose 'Delimited' as ...
"Unknown error" with Data Warehouse or Auto Backup
"Unknown error" with Data Warehouse or Auto Backup If you are receiving the message There was an error connecting to the server. The error was an 'unknown error when trying to auto-update or connect to Data Warehouse, check that you are on the latest ...
"Share Violation" Error
"Share Violation" Error A "Share Violation" error message displays in Stockbook. This problem is mostly likely caused by your anti-virus software. Step 1. Close Stockbook Step 2. Add Stockbook as an exception to the anti-virus software on your ...
Cannot perform this action on a closed dataset.
Cannot perform this action on a closed dataset If you receive this message: Step 1. Shutdown Program You will need to shutdown the program (possibly through the use of Task Manager.) Step 2. Reopen Program Reopen and try again If this doesn't work, ...
Data level errors
Data Level Errors This error will be caused by trying to restore a backup that is from a newer version into an older version of the software. To solve this, upgrade to the most recent version of the program. Step 1. Checking for Updates To Check for ...
Type of labels to use when printing contact addresses
Contact Address Label Size The best type of labels to use when printing the Stockbook contact address labels are: Avery DL 20 labels The sheet needs to have: 2-across, 10-down 20 labels per A4 sheet Article ID 1303
How to Save an Excel File as a CSV File
Always create a copy of a .csv file before opening to avoid loss of data If you are importing data from excel into Stockbook the file must be in a Comma Delimited file otherwise known as a .csv file. If you have long numbers in your file (e.g. Sheep ...
Error permission denied whilst re-indexing
To fix this error: Add Stockbook as an exception to your anti-virus. You can do an internet search if you are unsure on how to do this. Also check that no automatic backup programs are running in the background. Article ID 146
Stream is nil value
This error may occur when doing a reconciliation sync. Generally this occurs if there is a large amount of data to reconcile and the system has timed out before completing it. Keep trying the sync until it completes. The sync will resume from where ...
Change Date and Time Format Windows 7
Change Date and Time Format - Windows 7 WINDOWS 7 Click the Start button in the lower-left corner of the screen, or press the Windows logo key on the keyboard Click the Control Panel Region and Language option Make sure Format is English (Australia) ...
"Access Denied" error
"Access Denied" Error Receiving an error message "Access denied" when trying to restore Please contact Outcross Systems on 1800 799 107 to fix this error. Article ID 284
"Invalid Index Descriptor" error.
"Invalid Index Descriptor" error We need to know more information before we can help you with this problem. Please call Outcross Systems on 1800 799 107, preferably with the error message still on the screen. Take a screenshot or picture of the ...
Invalid Dates
Invalid Dates This is most likely due to the date format setting on your computer. You may need to change the region and language settings on the computer. To do this: Click on the Start Menu on your computer, Click on Control Panel, Click on Region ...
Data Warehouse - Unknown Error.
Receiving an "unknown error" when trying to connect to the Data Warehouse: This may be due to your Data Warehouse subscription being out of date. Annual subscription clients have the Data Warehouse included in their package. Clients who purchase ...