Unable to Send Emails - Basic Authentication Failed

Unable to Send Emails - Basic Authentication Failed

Major email service providers—including Microsoft and Google—have recently announced that they will no longer support basic authentication (simple username and password) for SMTP emails sent from third-party applications. This change impacts how emails are sent from applications like Stockyard.

For more details, please refer to their official announcements:

Impact on Stockyard Users

Currently, Stockyard only supports basic authentication. If you were using Microsoft or Google as your email service provider within Stockyard, you may have noticed that you can no longer send emails through the application using these services.

Recommended Solutions

To continue sending emails from Stockyard, we recommend switching to a third-party email service provider that specializes in sending bulk emails and supports basic authentication. These providers are compatible with Stockyard and can help maintain your email functionality.

Some options include:

  • Amazon SES
  • SendGrid
  • Mailgun
  • SMTP2GO

We encourage you to conduct your own research to select the third-party email provider that best suits your needs in terms of features, pricing, and support.

Next Steps

  1. Choose an Email Service Provider: Review the options listed above or explore other providers to find the best fit for your business.

  2. Set Up an Account: Sign up for an account with your chosen email service provider.

  3. Contact Us for Assistance: Once your account is set up, we will work with you to configure Stockyard to send emails through your new provider.

We're Here to Help

Our team is committed to ensuring a smooth transition for you. If you have any questions or need assistance with setting up your new email service provider in Stockyard, please don't hesitate to contact us.


    • Related Articles

    • Email Configuration Settings

      This guide will assist you in configuring, editing, testing, and troubleshooting email settings within the Stockyard system. Important Notes: Only one workstation should be set up with the email settings. Emails are sent only when Postman is running ...
    • Setting up Email Queue

      What is a Queue? A queue allows you to quickly manage Printers and Emails using the Print Queue options available in Livestock, Clearing Sales, Accounting, Address Book, and Postman. For instance, the Email Queue can be used by multiple email ...
    • Using Scheduled Reports

      One of the quickest ways to send off reports once a sale is complete is to use the Scheduled Reports option for Vendors, Purchasers and Agents. As of version 5.6, it is also possible to send select third party reports. With the click on just a couple ...
    • Overview of Livestock Reports

      Stages in Livestock Reporting Overview of Livestock Reports Preparing Emails for Distribution Generating Livestock Reports (View/Send/Print) Introduction This guide equips you with the knowledge to navigate Stockyard's livestock reporting system ...
    • Stockyard Sale Process - Best Practice

      This article assumes your site has access to the Stockyard and Stockyard Mobile technologies. For more information about getting access to Stockyard, send us an email to sales@outcrosssystems.com.au or call us on 1800 799 107 This article will ...