Payment Errors in Clearing Sales
- Go to the Bidder tab
- Right-click on the bidder
- Select Inactivate the bidder
- This will remove the bidder from the sale
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If a payment has been made against the wrong bidder:
Go to the Bidder tab:
- Open the bidder record.
- Fully pay the lot by ticking the box and clicking on Pay (F10).
- Take note of the payment type.
- Confirm the Payment in both following screens.
- Right-click on the Unallocated amount.
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- Select Specify Amount to Refund
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- Enter the full amount of the refund and click Refund (F10).
- Select the original method of payment.
- Click on Pay (F10).
- Make the payment against the correct record.
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