Dealing with Payment Errors in Clearing Sales

Payment Errors in Clearing Sales

If a bidder/contact should never have been entered into the sale

  1. Go to the Bidder tab
  2. Right-click on the bidder
  3. Select Inactivate the bidder
  4. This will remove the bidder from the sale



If a payment has been made against the wrong bidder:

Go to the Bidder tab:
  1. Open the bidder record.
  2. Fully pay the lot by ticking the box and clicking on Pay (F10).
  3. Take note of the payment type.
  4. Confirm the Payment in both following screens.
  5. Right-click on the Unallocated amount. 


  6. Select Specify Amount to Refund


  7. Enter the full amount of the refund and click Refund (F10).
  8. Select the original method of payment.
  9. Click on Pay (F10).
  10. Make the payment against the correct record.

    • Related Articles

    • Processing EFT Payments

      Once the all the payments have been loaded and you are on the Banking Payments screen. Step 1 - Click on Balance to start processing the .aba file. You will be asked to confirm the EFT Application/Processing Date. This is the date that the payment ...

    • Banking Payments

      The Banking Payments button facilitates the paying out of Creditors (i.e. Vendors, Suppliers, Contractors) from Stockbook. Step 1. Open Banking Payments Step 2. Select the Bank If there is more than one bank account, select the account you are making ...

    • Reconciling Under/Over Receipts

      Received amounts may differ from the actual amounts demanded. Ideally amounts received should be receipted in the Banking Deposits window, using the physical bank statement amounts, before entering the Bank Statement. This ensures the correct amounts ...

    • Sale Document Comments

      Adding Comments to Sale Documents If you have the generic bank details and mail information showing on your invoice, this comment will be above the details. In the Livestock Module of Stockyard: Step 1: Open the Sale Type Click on Maintenance > Sale ...

    • Adding Payment Terms on the Tax Invoice

      Introduction Starting with version 5.2.0 of Stockyard, we've restructured the way we manage Bank Details for the Company. Previously located under Accounting, this information has now been moved to the Company Proxy in the Main Menu. This adjustment ...